Refund policy
We totally understand buying BASK LB gear is personal. And for that reason we're very happy to refund you. We just ask that they come back to us unworn and in the original packaging. Our returns policy is 14 days from the day you get your parcel.
To complete your return, email us at info@basklb.com and we will then contact you about your return or exchange.
At this stage we are not able to cover the costs of returning the goods to us.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@basklb.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Sorry but items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@basklb.com.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@basklb.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Sorry but items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@basklb.com.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.